Warranty Policy for NorthRoad Cycles

All of NorthRoad Cycles Frames have a 7 year Warranty – and with care and attention they will last much longer.

This warranty does not cover:

  • Frames and forks returned by someone who is not the original owner or someone who has had the warranty transferred to them by an original owner.
  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
  • Damage to frame, forks or components when work is undertaken by the owner rather than a qualified mechanic, i.e. Cytech/IMI.
  • Frames and forks purchased second hand.
  • Frames and forks affected by the following:
    • Normal wear and tear.
    • Cosmetic damage arising over time (i.e not apparent at the time of purchase).
    • Corrosion.
    • Crash, crush or impact damage
    • Misuse, neglect, improper care, lack of reasonable or proper maintenance.
    • Incorrect installation of replacement parts.
    • Modifications.
    • Changes to the bicycle, or any of its components, carried out by third parties unless agreed in writing by NorthRoad Cycles.

How to make a warranty claim

Please get in touch with us by e-mailing info@northroadcycles.com outlining how we can help and we will do everything we can to get you and your bike rolling again. Please include your original purchase receipt.