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FREQUENTLY ASKED QUESTIONS

How long will it take for my bike to be built and delivered?

Each “buy it now” option has an estimated lead time in the description. For custom builds, we will advise you of anticipated lead times before we confirm your order and take any payment.

All of our lead times are updated weekly and in line with when we anticipate parts to arrive from our suppliers. The supply of some critical components is still unreliable following Covid-19 and geo-political changes. Our lead times are given in good faith however they are subject to change due to factors outside of our control. If the lead time of your order is anticipated to change we will let you know as soon as we do, along with providing you with any options that may be available to change the specification to speed up the process.


What are my bespoke options?

Each and every component is up for debate. You may have as much or as little input into the final product as you wish. We will guide you along the way and use both first hand experience and product expertise to allow you to make the best decisions for you and your riding goals.


What are my colour options?

All of our carbon bicycles are hand painted in Manchester and the world really is your oyster! From multi-colour fades to black on black stealth. We’ll talk you through all of your options.


Guarantees and warranties

Thanks to additional testing and further confidence in the quality of the toray used in the manufacture of the frame, the precision in the laying process and the conditions/temperature used in our suppliers factory, NorthRoad Cycles now carry a 7 year warranty against manufacturing defects. This warranty is limited to the original owner. Paintwork and decals have a warrenty of 2 years.


Payment

There are 3 methods of payment for your NorthRoad Cycle:

Bank transfer – we’ll send you our details
Credit or Debit Card Transaction – we’ll give you a ring, have a chat and reluctantly take your money.
Come and visit us at the NorthRoad Showroom and we can take a card payment there.


Pedals

We do not supply pedals


Do your bikes have a weight limit?

Unless advised otherwise, all of our bicycles have a weight limit of 110kg. However, we can provide bicycles that have a higher limit so do please get in touch with any questions.